---
title: 'Journey Mapping'
---

Journey Mapping  
_A map of a person's experience throughout an existing service._

*   [Journey Mapping in Real Life: A Survey of UX Practitioners](https://www.nngroup.com/articles/journey-mapping-ux-practitioners/)
*   [Nine sample customer journey maps – and what we can learn from them](https://www.mycustomer.com/experience/engagement/nine-sample-customer-journey-maps-and-what-we-can-learn-from-them)
*   [The Anatomy of an Experience Map](http://adaptivepath.org/ideas/the-anatomy-of-an-experience-map/)
*   [The Value of Customer Journey Maps: A UX Designer’s Personal Journey](https://www.uxmatters.com/mt/archives/2011/09/the-value-of-customer-journey-maps-a-ux-designers-personal-journey.php)
*   [Using Customer Journey Maps to Improve Customer Experience](https://hbr.org/2010/11/using-customer-journey-maps-to)
*   [When and How to Create Customer Journey Maps](https://www.nngroup.com/articles/customer-journey-mapping/)
*   [Why All UX Designers Should Be Creating User Journeys, And Here’s How To Make One](https://theblog.adobe.com/why-all-ux-designers-should-be-creating-user-journeys-and-heres-how-to-make-one/)